Behavioural De-escalation

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It's an unfortunate reality that many of us either have or will encounter aggressive or confronting behaviour at work. What we can control is how we react to these incidents, by responding with emotional intelligence and appropriate communication skills.
With this one-day workshop, you’ll learn to recognise physical and physiological changes that take place in the body during stressful encounters, and how developing emotional intelligence can increase your self-awareness, self-management, social awareness and relationship management skills.
Go beyond the basics to understand the nature of conflict, anger and violence as it may come to affect you and learn to use risk assessment and management skills to improve your situational awareness.

Course ID CSCP2087
Price $495.00 (GST exempt)
Start date Thursday, 02 November 2017
Finish date Thursday, 02 November 2017
Sessions 1 session of 7.5 hours
Time 9:00am - 4:30pm
Location CIT Bruce
Status Module is finished.


Morning tea and lunch will be provided, please contact us if you have any special dietary requirements at least 7 working days prior to workshop for catering purposes

Also known as Working with Difficult Behaviours.

More Information

Location: CIT Bruce

Address: 35 Vowels Crescent, Bruce

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Centre for Short Courses

Postal Address

  • PO Box 226
  • Jamison ACT 2614
  • Canberra, Australia

Physical Address

  • J Block, Room J013
  • Vowels Crescent
  • Canberra Institute of Technology
  • Bruce Campus
  • Haydon Drive, Bruce ACT 2617
  • Canberra, Australia

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